A young man with slicked-back dark hair and a light goatee, wearing a black collared coat over a blue shirt with a silver chain, looks directly at the camera with a serious expression. He is centered in a circular frame with yellow diagonal stripes and abstract pink, orange, light blue, and dark blue shapes, against a blurry background of large, dark, three-dimensional letters.

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Crisis Communication Strategies & Social Media: An Application of Situational Crisis Communication Theory

A young woman with shoulder-length dark hair and dark eyes smiles broadly, wearing a maroon turtleneck and black faux-leather jacket with a silver chain necklace. Her headshot is centered in a gray circle, which is overlaid on a white background with abstract geometric shapes including yellow and white stripes, a pink rounded rectangle, an orange circle, and light blue and dark blue rounded rectangles.

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Toronto Water’s “Not Down the Drain” Communication Analysis

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